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Views Sought in National Highways & Transport Survey

By Published June 14, 2017

LOCAL people are being asked for their views on Middlesbrough’s highways and transport services – from the condition of roads and footpaths to the quality of cycling facilities.

Their answers will be compared with the views of other members of the public across England and Scotland as part of the National Highways and Transport Public Satisfaction Survey.

Middlesbrough Council is one of 112 Local Authorities to sign up to a standardised survey that will ask members of the public exactly the same questions, whether they live in Medway, Manchester or Middlesbrough.

The survey - which is being run for the tenth year - is the largest collaboration between Local Authorities offering the opportunity to compare results, share in best practice and identify further opportunities to work together in the future.

The questionnaire will be sent to a minimum random sample of at least 3,300 of Middlesbrough’s residents from Monday, June 19, followed by a reminder, with local and national results to be published in mid-October.

Since the survey is based on a sample, residents who receive a copy are being urged to take part. 

The survey can be completed online - a short URL link will be printed on the front of the questionnaire and respondents will be required to enter a code before completing it.

This will provide one of several ways Middlesbrough Council can assess how it is performing. It gives the public an opportunity to say which services they think the Council should prioritise, and improve.

Councillor Charlie Rooney, Middlesbrough Council’s Executive Member for Regeneration, said: “Middlesbrough’s highways and transport infrastructure are of vital importance to the town’s future prosperity, and that’s why we are committed to understanding and responding to the views of the public.

“I’d urge everyone selected to take part, as the results will enable us to find out what people in this area think about these important services.

“The survey also enables us to identify areas of best practice and spot national, regional and local trends.

“It’s not about producing league tables pitting areas against one another – it’s about understanding customer views better and working together to deliver the most satisfactory yet efficient outcomes for local residents.”

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